Shipping policy
Highlights
- Same day dispatch on orders placed before 1pm (Mon-Fri)
- Click & Collect available from our Auckland warehouse in 30 minutes Mon-Fri 9am - 5pm (order cut off 4pm)
- Most NZ orders arrive the next business day
- Free shipping on orders over $120*
- Shipping is calculated at checkout based on your cart and address
- Express Tonight same-day delivery available in selected cities
Same Day Dispatch
We aim to dispatch all orders placed before 1pm NZT Monday to Friday on the same business day.
All items are in stock and dispatched from our Auckland warehouse, excluding pre-order or custom items.
Same day dispatch excludes public holidays and major sale periods (including Black Friday) when it is exceptionally busy.
Need Your Order Urgently? Please call us on 09 816 8706 or email hello@thesleepstore.co.nz and we'll do our best to prioritise your order.
Delivery Times
New Zealand
| Destination | Estimated Delivery |
|---|---|
| Most North Island addresses | Next business day |
| South Island | Up to 3 business days |
| Large & bulky items | Up to 7 business days |
Australia
| Destination | Estimated Delivery |
|---|---|
| Major cities | 3-6 business days |
| Regional areas | 5-10 business days |
Free Shipping
Free shipping applies to eligible orders over $120 before discounts are applied.
The following are excluded:
- Heavy or bulky products
- Oversized orders
- Gift vouchers
- Gift wrapping
Products excluded from free shipping are clearly identified on the product page.
Examples of Excluded Products
- Nursery furniture such as mattresses, cots, bassinets and moses baskets
- Nursing chairs
- Travel cots
- Bed bumpers and rails
- Duvet inners
- Tower fans
- Bouncers and rockers
- Highchairs
Click & Collect
Choose "Pick Up" at checkout. Orders are typically ready within 30 minutes during business hours.
Hours: 9am-5pm, Monday-Friday
Address: 85C Henderson Valley Road Henderson Auckland 0612
Please note:
- We are closed weekends and public holidays
- Warehouse collection only
- No in-person shopping or browsing
Express Tonight Delivery
You can pay a little more to have your order delivered on the same day. Express Tonight is available Monday-Friday to residential addresses in selected Auckland, Hamilton, Wellington and Christchurch postcodes.
| City | Order By | Delivery Window | Cost |
|---|---|---|---|
| Auckland | 2pm | 6pm-9pm | $12 |
| Hamilton | 10am | 6pm-9pm | $15 |
| Wellington | 10am | 6pm-9pm | $20 |
| Christchurch | 10am | 6pm-9pm | $20 |
Please note
- Residential addresses only
- Bulky items excluded
- Not eligible for free shipping
- Weekend and public holiday orders delivered on the next business day
Check Eligible Postcodes
Express Shipping will show at the checkout if your address is eligible or check the postcodes listed at the bottom of this page.
Track Your Order
Here's where you can check your order status:
- Click "View Your Order" in your order confirmation email
- Log in to your account
- Track via the Shop App
Once your order has been packed and scanned for collection, you'll receive a shipping confirmation email containing your tracking details.
Delivery Issues
If your tracked parcel has not arrived or there is a delivery issue, please contact the courier company first.
The courier may need information about the delivery location and property access
Please let us know once an investigation is opened, so we can assist as the sender.
Large & Bulky Items
Furniture and oversized products are delivered by Fliway. Additional freight charges may occasionally apply to oversized or remote deliveries. If this occurs, we'll contact you before dispatch.
Customers receive notifications when:
- Delivery is booked
- The item is out for delivery
- The driver is approximately 30 minutes away
Signature Required
Our standard service is non-signature delivery.
We send all orders over $300 with a signature required service and customer requests.
If you would prefer the signature on delivery service, please write SIGNATURE REQUIRED in your delivery instructions during checkout.
We recommend this if:
- Your property has limited security
- You have previously experienced parcel theft
Rural Delivery
Please ensure your address is marked as Rural Delivery where applicable so we can use the best service for you.
There is no additional charge for rural delivery.
Frequently Asked Questions
Which couriers do you use?
NZ Post and Australia Post for most deliveries.
What happens if nobody is home?
The courier may leave the parcel in a safe place or leave instructions for redelivery.
Can I shop at your warehouse?
No. Our warehouse is collection only and is not open for browsing or in-person shopping.
Is my address eligible for express shipping?
Express shipping is available to residential addresses only in this postcodes:
Auckland - 0600, 0602, 0604 (Titirangi only), 0610, 0614, 0618, 0620, 0622, 0624, 0626, 0627, 0629, 0630, 0632, 1010, 1011, 1021, 1022, 1023, 1024, 1025, 1026, 1041, 1042, 1050, 1051, 1061, 1062, 1071, 1072, 2010, 2012, 2013, 2014, 2016, 2022, 2023, 2024, 2025, 2102, 2103, 2105, 2110, 2113.
Hamilton - 3200, 3204, 3210, 3214, 3216.
Wellington - 5010, 5011, 5012, 5022, 5024, 6011, 6012, 6021, 6022, 6023, 6035, 6037
Christchurch - 8011, 8013, 8014, 8022, 8023, 8024, 8025, 8041, 8042, 8052, 8053, 8061, 8062, 8081.
