Privacy policy

The Sleep Store values your privacy. 

You are welcome to contact us at any time to review your contact details that are held in our customer database. 

If you would like us not to store any information about your browsing on your computer you can make use of the "Private Browsing" feature of your browser to ensure that cookies are not retained after your session is completed. 

If you wish to unsubscribe from our newsletter, please use the automatic unsubscribe link on any of our emails or contact us. 

 

Our Promise 

1. The Good Stuff 

We will only use your data to help us make your shopping experience the best we can. 

2. Looked After 

Your privacy and trust is important to us. We'll look after your data like it's our own. 

3. No Spam 

Unsubscribe at any time from our email link. We're easy to reach when you decide you no longer want hear from us. 

If you have any questions about how we protect your privacy you can drop us a line to hello@thesleepstore.co.nz. 

 

Our Privacy Policy in Detail 

The Sleep Store Limited ("The Sleep Store", "we", "us") is committed to respecting your privacy at all times. We appreciate and respect how important privacy is. If you have any questions about how we protect your privacy you can drop us a line to hello@thesleepstore.co.nz. 

This Privacy Policy sets out how we collect, use, store and disclose your personal data to ensure we comply with our obligations under the New Zealand Privacy Act 2020. 

The Sleep Store operates its online store and website using Shopify's ecommerce platform. Shopify provides certain technology, hosting, payment, analytics and related services which enable us to provide products and services to our customers. As a result, information you provide through our website may also be processed by Shopify in accordance with this Privacy Policy and Shopify's own privacy practices. 

By providing your personal data or using our services you agree to this Privacy Policy. If you provide data about any other person, then you must have authorisation from that person to provide such data to us. 

The Sleep Store is the data controller for all our services. 

Our privacy policy may need to change from time to time and when it does, we will update this page. You are welcome to come back and check this page from time to time, whenever you wish. If there are significant changes, we'll notify our customers by email. Unless otherwise stated, any changes to the Privacy Policy will take effect immediately upon being placed on the website. 

This Privacy Policy is subject to and should be read in conjunction with any other terms and conditions you agree to when using or signing up to any of our services. 

 

Information We Collect 

When you place your order we collect your name, billing and/or delivery address, order history with us, email address, phone number and encrypted version of your log in password. Depending on how you choose to interact with us we may also record your social media handle or screen name. 

Conversations, interactions or email communications with our staff may be recorded against your account to help us offer you a better standard of customer service. 

Images that you have supplied to us electronically. 

Use of our social media platforms.  View our full Social Media Policy here.

Preferences concerning types of products or services. 

Depending on how you interact with us, we may also collect: 

  • Device information including your IP address, browser type, operating system, device identifiers and network information, including your general location and the date and time you visited the pages. 

  • Account preferences and settings. 

  • Transaction and shopping activity including search terms entered, products and pages viewed, items added to cart, gift registry or wishlists, purchases, returns, exchanges and cancelled orders. 

  • Usage information relating to how you interact with our website and services. 

 

How We Collect Information 

Ordinarily personal data will be collected directly from you when you interact or place an order with us, through our website, phone, text, email or letter, when you personally meet with one of our staff or where you use our services. 

We (and any authorised third parties in accordance with this Privacy Policy) may also collect personal data: 

  • When you make an online purchase and check out as a guest. 

  • When you create an account with The Sleep Store. 

  • When you subscribe to our newsletter and join our mailing list. 

  • When you join our SleepPoints Rewards loyalty program. 

  • When you comment on or review our service or products. 

  • When you enter prize draws or competitions. 

  • When you submit an application for employment or contracting opportunities. 

  • When you book an appointment with us or attend one of our events or classes. 

  • When you complete any surveys we send you. 

  • When you contact us by any means with queries, complaints etc. 

  • If you visit us at our premises, we typically have CCTV systems operating which may record your image during the visit. 

There may also be occasions when we collect your personal data from a third party, such as: 

  • Where you have authorised this. 

  • A publicly available source. 

  • A service provider. 

  • Third-party providers of cookies and other online tracking systems. 

We may also collect information automatically through cookies, pixels, analytics tools and similar technologies used by us, Shopify and certain approved third parties. 

 

How We Use Your Information 

We (and any authorised third parties in accordance with this Privacy Policy) may use your personal data for the following reasons: 

  • To process your transactions and administer your account; 

  • To help us develop, market, improve, manage, administer and facilitate our services and operations; 

  • For internal purposes (such as staff training and billing); 

  • As part of the investigation and analysis of incidents; 

  • To contract with authorised individuals; 

  • To conduct market research and to promote and market our products and services 

We may also use your information: 

  • To personalise and improve your shopping experience. 

  • To provide product recommendations and customised content. 

  • To process returns, exchanges and warranty claims. 

  • To authenticate accounts and help detect and prevent fraud, abuse and unauthorised activity. 

  • To comply with legal obligations and respond to lawful requests from regulatory or government authorities. 

 

Marketing and Advertising 

Replace the current marketing section with: 

By providing your email address and/or mobile phone number, you consent to us sending you information connected with the purposes described in this Privacy Policy via email, SMS or other electronic communications where permitted by law. 

We may send newsletters, promotional offers, product updates and other information we think may be of interest to you. Every marketing communication will include instructions explaining how you may unsubscribe. 

We may work with advertising partners, including social media platforms and Shopify-supported advertising services, to display advertisements that may be relevant to your interests. This may involve the use of cookies or similar technologies that help us understand interactions with our website and marketing campaigns. 

 

Shopify Services 

Shopify 

Our website is operated using Shopify. 

Shopify may collect and process personal information when you visit, use or make a purchase through our website in order to provide hosting, ecommerce functionality, payment services, analytics, fraud prevention and related services. 

Information submitted through our website may be transmitted to and processed by Shopify and certain service providers located in countries outside New Zealand. 

We may also use certain Shopify features that help us analyse and improve our services, understand customer behaviour and support marketing activities. 

For more information about Shopify's privacy practices, please see Shopify's Privacy Policy: https://privacy.shopify.com 

 

Disclosure of Personal Information 

Personal data held by The Sleep Store will be accessible by The Sleep Store staff where it is necessary for that staff member to carry out their duties. 

We will not disclose your personal data to other people or agencies except where: 

  • You have authorised such disclosure; 

  • Disclosure is required by our contractors (for the purposes of the services they provide), so that we can complete a transaction on your behalf or provide you with a service that you have requested; 

  • Disclosure is to a law enforcement agency that is entitled to such information under its statutory powers; 

  • We are required to provide the information by law; 

  • Disclosure is required for safety and security and data assurance purposes; 

  • Disclosure was the purpose of collecting the data; 

  • Disclosure is required to facilitate the sale, disposal, assignment or transfer of The Sleep Store or any of its assets or subsidiaries or related companies; 

  • Disclosure is necessary following a transfer of our rights and duties; 

  • Disclosure is necessary to market, review or improve our services; 

  • Disclosure is necessary for third parties, including advertising, analytics and technology partners, to assist us in offering products and services that may be of interest to you and to optimise advertising, website performance and customer experience; 

  • It is necessary for a function of The Sleep Store, such as for legal or auditing purposes. 

  • Disclosure is required to Shopify and its related service providers for the operation, hosting, maintenance, security, analytics, payment processing, fulfilment, marketing and improvement of our online store and related services. 

  • Disclosure is necessary to enable ecommerce, advertising, analytics, personalisation and related services provided through Shopify and approved technology partners integrated with our website. 

We may share your personal data with the following organisations in a manner consistent with the use and disclosure purposes listed above: 

  • Our contractors (for the purposes of the services they provide); 

  • Law enforcement agencies; 

  • Our authorised business partners and organisations who have similar privacy policies; 

  • Service providers that maintain, review and develop our technology infrastructure; 

  • Shopify, including affiliated Shopify entities and approved service providers that support the operation, hosting, security, analytics, payment processing and functionality of our online store; 

  • Our credit card and debit card payment processing agents. The security of your credit and debit card information is very important to us. For that reason, we have contracted leading payment services agents to store those details securely. When you provide us with your card details, and if you instruct us to save your card details for future transactions, we retain only part of those card details, before sending them to our payment services agent using the Secure Sockets Layer (SSL) protocol, which encrypts the card details while they are transmitted. Our payment services agents will then securely store your card details in accordance with their own security protocols, and electronically confirm to us each time that you wish to make a transaction if your existing card details held by them are still valid. Sharing your card details in this manner helps us ensure that your card details are securely stored at all times and that once transmitted we do not hold your card details. 

  • Organisations that assist with our product planning, analytics, research and development; 

  • Organisations involved in a transfer of our assets or business; 

  • Advertising networks including social media platforms that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach their target audience. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. [NEW - REVIEW] These advertising activities may include services provided through Shopify or technology partners integrated with Shopify that help us understand customer interests, personalise content and measure the effectiveness of advertising campaigns. 

  • Analytics and search engine providers that assist us in the improvement and optimisation of Our Website; or 

  • Other organisations involved in our normal business practices, including our contractors, as well as our accountants, auditors, lawyers or other external advisers. 

 

International Transfers

Some uses of your personal data may involve the transfer of that data outside New Zealand, including to Shopify, our service providers, contractors, technology partners and related business partners located in other countries. Such information may be held, stored or processed outside New Zealand where this is necessary to provide our products and services, operate our website, process transactions, support customer service, undertake analytics, marketing activities, fraud prevention activities, or otherwise carry out the purposes described in this Privacy Policy. Where personal information is transferred outside New Zealand, we take reasonable steps to ensure that the information is protected by appropriate safeguards and handled in a manner consistent with applicable privacy laws. 

Statistics may be provided with personal identifiers removed about our customers, readers, sales and related site functions to trusted third parties. We may use service providers to assist us to aggregate, anonymise or de-identify such data, so that it does not include information from which an individual can reasonably be identified. 

Aggregated, anonymised or de-identified information is not considered personal information and may be used by us and our service providers, including Shopify, for business, research, analytics, reporting, service improvement and other lawful purposes. 

 

Children's Privacy 

Children's Information 

Our website and services are not intended to be used by children without the involvement of a parent or guardian. 

We do not knowingly collect personal information from children in circumstances where doing so would breach applicable law. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will investigate and take appropriate action. 

 

Security and Retention of Personal Information 

The Sleep Store implements and maintains security measures that are designed to provide reasonable protection against the loss, interference or misuse of your personal data and to prevent unauthorised access, modification or disclosure of your personal data. 

Communications over the internet, such as emails, are not secure, unless they have been encrypted. We may allow third parties to monitor our network for security and data assurance purposes. 

While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage method is completely secure and we cannot guarantee absolute security. 

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter, or re-supply, your personal information to us. 

At times, we may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes. If we do not need to retain information for this period of time, we may destroy, delete or anonymise it more promptly. 

We may also retain information where necessary to resolve disputes, prevent fraud, enforce our agreements, maintain appropriate business records or comply with legal obligations. 

 

Your Rights 

You have certain rights regarding your personal data. These include the following rights to: 

• Request that we supply you (or a nominated third party) with an electronic copy of the personal data that you have provided us with; In New Zealand The Privacy Act 2020 (“Act”) gives you the right to access information held about you by us. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of $50 to meet our costs in providing you with details of the information we hold about you and we will make best efforts to complete within 5 working days. In Australia under the Privacy Act 1988 (Cth), you have certain rights to access the personal information we collect and hold about you. Information we hold about you can be accessed by logging into your account on the website. You should ensure the information, such as delivery address and email, is up to date and accurate. Subject to the exceptions of APP 12.3, you may make a request to receive any additional information we may hold about you, and we will provide this information to you within a reasonable time. 

• Inform us of a correction to your personal data; 
• Exercise your right to restrict our use of your personal data; 
• Exercise your right to erase your personal data; 
• Withdraw consent at any time for the processing of your personal data; 
• Object to particular ways in which we are using your personal data; or 
• Lodge a complaint with a supervisory authority. 

Our ability to exercise these rights will depend on a number of factors and, in some instances, we will not be able to comply with your request, for example, because we have legitimate grounds for not doing so or where the right does not apply to the particular data we hold about you. Contact us at hello@thesleepstore.co.nz if you have a query. If you would like to make a complaint or learn more about your rights in relation to your personal information, please contact the New Zealand Privacy Commissioner (www.privacy.org.nz) or any other supervisory authority. 

Under the Privacy Act you have the right to access your personal information that we hold, and to have that information corrected and/or updated. You may be able make corrections and/or updates through the account page on our website. Otherwise you can contact us to update the information we hold about you by calling us on +64 (09) 816 8706 or emailing hello@thesleepstore.co.nz. If you find that the information we hold about you is incorrect, please contact is and we will update it for you.  

You may also request: 

  • Access to personal information we hold about you. 

  • Correction of inaccurate information. 

  • Deletion of information where applicable. 

  • Restriction of certain processing activities where applicable. 

  • A copy of certain personal information in a portable format where required by law. 

Complaints 

If you have concerns about how we have handled your personal information, please contact us first using the details below. 

If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner at www.privacy.org.nz.