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Buying Guides

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Customer Service FAQs

  • “When will I receive my order?”

    AU orders generally take 3 working days to arrive into main centres and 3-5 days outside main centres, however we cannot guarantee these. Click here for shipping information.

  • “What if I don’t like what I ordered?”

    We have a very generous returns policy and will refund or exchange any purchases provided the item is returned promptly in perfect condition. Read about Returns & Exchanges.

  • “Can I come and choose from your physical store?”

    We are a small online retailer based in Auckland, New Zealand and our store is our website! We dispatch all orders by courier, with 5 pick ups every week day. We pride ourselves on providing the best possible service to all our customers who order online.

  • "Can you help me with some sleep advice?”

    Certainly! We have a comprehensive library of sleep articles on all aspects on infant and child sleep.
    Read Articles here.

    Plus you are welcome to join us on Facebook for lots of chat and support. We have a very active discussion page with lots of sleep topics being discussed and mums supporting each other during sleep training. Find links to all our Facebook groups here.

  • “Can you do me a special deal if I buy a bunch of stuff?”

    We have a great range of specials and you can always get a discount using our Rewards Prorgam. If you are interested in buying in bulk, please contact our office to discuss.

  • “What do other customers say about your service?”

    Check out our testimonials here. We receive several great emails every day so this is just a small selection!

  • “What do you charge for shipping?”

    Our AU shipping starts from $8 for small items and increases based on the total size of your order and your location.
    Click here for Shipping Info.

  • “Do you do discounts?”

    We have lots of ways for you to save. Our loyalty points program gives you 5% back on your order, which you can either use as a discount on your next order or save the points up.
    Read about our Rewards Program.

    If you'd like to give your friends a free Gift Voucher, check our our Refer a Friend program rewards you for spreading the word to your friends. Sign up to receive free $15 Gift Vouchers for friends who are new to The Sleep Store. Refer a Friend.

    We run regular specials, sign up for our newsletter and Like us on Facebook to hear about our sales first.

  • “Do you ship overseas?”

    We ship daily to Australia, with delivery generally 3-5 working days. Australian orders need to be placed through our website

  • “Do you do special orders”

    We can sometimes order in items from our suppliers that we don't usually stock. If there is something special you are after, email us after reading our info on this. Read about Special Orders

    You are also welcome to phone or email us for personal assistance. Our contact number is 1800 630 216 or +64 9 816 8706.